Privacy Policy

What we do

Hammam.world is a directory that helps users discover hammams and allows professionals to publish their listings, manage subscriptions, and receive booking requests.

Data we collect

• Account data (email, name) for pro access and support.
• Listing data (name, city, services, photos, opening hours).
• Booking data (customer name, email, phone, message, service details).
• Subscription data (plan, billing cycle, PayPal subscription id).
• Technical data (IP-based city/country cookies, language, device data for analytics).
• Image moderation data (automated analysis results, moderation labels, moderation decision timestamps).
• Support and notification data (tickets, replies, push subscription status, admin/pro notifications).
• Usage statistics for pro listings (views, clicks on phone, itinerary, website and booking actions).

Why we use it

• Operate the platform and secure access.
• Process bookings and communication.
• Manage subscriptions and billing.
• Improve user experience and performance.
• Moderate listing images and prevent prohibited or inappropriate content.
• Send transactional emails, payment reminders, moderation alerts and support notifications.

Cookies & analytics

We use cookies for basic functionality, language preference, visitor favorites stored locally, and, if you consent, analytics (Google Analytics). You can refuse analytics at any time via the consent banner.

Data sharing

We share data only with necessary service providers (payments, email delivery, analytics, image moderation, geocoding, hosting, cloud media storage). We do not sell your data.

Image moderation

Images uploaded by professionals or administrators may be automatically analyzed to detect sensitive or prohibited content. Flagged images can be reviewed by the admin team before remaining visible on the platform.

Notifications and support

We may send push notifications and transactional emails related to moderation, listing approval, payment reminders, bookings, and support replies. Support messages may also be forwarded to our contact inbox to ensure follow-up.

Retention

We keep data only as long as needed to provide the service, comply with legal obligations, and resolve disputes.

Your rights

You can request access, correction, or deletion of your data, and object to processing in certain cases.

Contact

For any privacy-related request, contact us directly.

contact@hammam.world